You can access a whole range of support service as a WEI student.
We understand that starting your life as an institute student is exciting, but that it also involves changes that can be challenging. We will work to make your experience at WEI positive. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to help you focus on your studies and training.
Make the most of WEI with our free services. Achieve your study goals, stay happy and healthy, and know there is support and assistance when you need it. WEI offers practical help, advice and support to all students.
We also understand the challenges international students face as you adjust to a new culture and environment, make new friends, and successfully complete your studies. Be assured you are not alone. We are here to help.
In your first week a WEI you will get the orientation service. WEI warmly welcomes its new and returning student at an exciting and informative orientation program held at campus.
Orientation is a great way for students to feel part of our WEI community. Attending orientation assists you in settling in to Melbourne and campus life, and to feel confident and prepared for success in your studies. It’s also a great opportunity for you to meet new people, make friends and learn more about your new home.
During orientation, we will introduce you to many departments and resources that will make your experience here at WEI unique, while offering you time to familiarize yourself with our campus. Students also enrol at this time and receive timetables, student ID cards etc.
To ensure that students start their courses at the correct level, at the time of Orientation, students are also required to do the Literacy, language and Numeracy Assessment.
Australian has a strong consumer protection framework to protect the rights of Australian consumers, including international students in Australia. The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services.
The Overseas Students Ombudsman is a specialist role of the Commonwealth Ombudsman(OSO). The OSO investigates complaints about problems that overseas students have with private education and training institutions in Australia. The Ombudsman’s services are free, independent and impartial. You can find out more about this service on their website: www.ombudsman.gov.au
The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist you if your institution (referred to as ‘Education Provider’ under the TPS) is unable to fully deliver your course of study. The TPS may also assist you if you have withdrawn from, or not started, your course and are eligible for a refund of tuition fees and the institution has not paid them.
The TPS will ensure that you are able to either:
At WEI we offer a variety of support services to assist our students to develop the personal resilience and skills needed to achieve both their academic and personal goals. Students can access a whole range of support services as a WEI student.
WEI seeks to remove barriers that students with disabilities may face in private education. We also aim to improve participation, retention and success of students with disabilities, including access to learning environments.
Counselling services provides professional services to enrolled WEI students that are designed to support students in their personal, psychological, academic, and social development.
WEI students can make an appointment with a Student Counsellor to discuss a range of educational and personal issues.
Counsellors can assist with:
